> Delivery Information

Delivery is free of charge to all orders going to customers within the UK at standard delivery rate.

 

Standard Delivery

 

Goods will be sent by 2nd class signed for post, which takes 3-5 working days. Currently our posting days are Mondays, Tuesdays, Wednesdays, Thursdays and Fridays. Please order by 2pm on posting days. If you need your items quickly, please pay for express delivery.

 

Express

 

Your order will be sent the same day by Royal Mail Special delivery, providing it is received by 12 noon it should arrive the next day. Express delivery costs an added £4.55 unless you need it to arrive on a Saturday, in which case it costs an additional £8.90.

 

TO FIND OUT MORE ABOUT OUR DELIVERY PLEASE SEE BELOW SECTIONS.

> Returns and Exchanges

Little Lulu’s will gladly accept unworn, unwashed or faulty merchandise for return or exchange. Items must be in the original packaging and fit for resale 
and purchased from our website for full price.

For returns received within 14 days of delivery, we’ll credit your original form of payment., minus the postage cost. 

 

Please send us an email first with your request to hello@little-lulus.com and then send your item to the address below. To return your product, you should mail your product to:


Customer Service, Little Lulu’s Ltd, 7 Norton Lees Road, Sheffield, S89BW.

 

TO FIND OUT MORE ABOUT OUR POLICY PLEASE SEE BELOW SECTIONS. 

> Payments & Orders

ORDERING

 

After you click “Submit Order” an email confirmation will be sent. You can also check the status of your order by logging into My Account. Click on ‘Order History’ to review order status and to obtain a tracking number.

 

PAYMENT

 

We accept: Visa, Visa Electron, MasterCard, Maestro, American Express, Solo and PayPal.

 

cancellations

 

Please email us at hello@little-lulus.com immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologise for any inconvenience and will do our best to assist you.

Contact Us

If you can’t find what you are looking for or if you experienced some unexpected issues, please don’t hesitate and get in touch! We are always happy to help.

 

Email:  hello@little-lulus.com           Tel:  0114 221 8276


Size Guide & Shoe Care

size guide

All of our shoes are handmade in Italy in the finest Italian eco-friendly nappa leather (sheep skin) and are all very soft to the touch. In between the lining and the upper there is a soft padded layer, which adds to the buttery texture and also gives your little one a bit of extra warmth. The stitching is as refined as embroidery with no lumps and bumps maintaining the super soft feel of the shoes on baby’s foot. All the shoes in our range have the Little Lulu’s brand embossed on the sole and in gold print on the in sole.

EU UK
16 0.5 0 – 6m 10cm
18 2 6 – 12m 11.5cm
20 4 12 – 18m 12.5cm

 

They are packaged in a clear Perspex box with a ribbon and gift tag and come with their very own dust bag, just like the special shoes in Mummy’s wardrobe.

shoe care
Leather

 

In order to take best care of your leather shoes you can use suitable protective sprays that will help defend against water and stains. To help revive your leather you can use polish in a suitable shade that matches the shoe. However, when polishing lighter colours we do not recommend tinted polishes as these can discolour the leather.

 

Patent Leather

 

Use a special gloss spray to protect and clean the leather.

 

Suede

 

Suede is a delicate material. Therefore it is vital when treating suede you follow the instructions on the product carefully. You can help protect suede with appropriate protection sprays. To help remove marks you can use a suede block, but these need to be used in a gentle and careful manner in order to avoid damage or loss of colour. You can also use a suede brush in order to help revive the surface.

 

Elaborate Materials / Designs

 

Due to the delicate nature of some of the shoes such as glitter we do not recommend that you use any cleaning products as damage may occur to the shoe.



size-guide-baby-shoes-new-size

FAQ's

Q: Can I put your shoes in the washing machine or how do I clean them?

A:
Here is our advice for cleaning your Little Lulu’s shoes.

Most surface dirt can be removed with a damp cloth, using a mild detergent solution if needed. Wipe clean only.

We do not recommend you put our shoes in the washing machine. Please see our full shoe care instructions above.

Q: I require next day UK delivery, what time must I order my item by?

A:
The cut off for next day UK delivery is 12PM, Orders after 12PM will arrive a day after the next day.
Q: What is your returns policy?

A:
Our full returns policy and terms and conditions can be viewed by clicking here.


payments & orders

orders

After you click “Submit Order” an email confirmation will be sent. You can also check the status of your order by logging into My Account. Click on “Order History” to review order status and to obtain a tracking number.

 

Here’s how to go shopping:

 

1. Create an account (optional)

If you wish to keep track of your order or view your previous orders you can create an account by clicking ‘My Account’ at the top of the page. Once logged in you can choose your Little Lulu’s. If you would like to change an order please email us, before payment has been made, with your Order Number and changes.

 

2. Choose your Little Lulu’s

Once you have chosen which model and selected correct shoe size you can purchase by just click on the “add to basket” button and then follow the instructions on the screen. Don’t forget to choose the correct shipping details and update your shopping basket before you proceed to the checkout.

payments
We accept

 

Visa, Visa Electron, MasterCard, Maestro, American Express, Solo and PayPal.

 

cancellations

 

Please email us at hello@little-lulus.com immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologise for any inconvenience and will do our best to assist you.


delivery & returns

DELIVERY
UNITED KINGDOM

Delivery is free of charge to all orders going to customers within the UK at standard delivery rate.

Standard Delivery

Goods will be sent by 2nd class signed for post, which takes 3-5 working days. Currently our posting days are Mondays, Tuesdays, Wednesdays, Thursdays and Fridays. Please order by 2pm on posting days. If you need your items quickly, please pay for express delivery.

Express

Your order will be sent the same day by Royal Mail Special delivery, providing it is received by 12 noon it should arrive the next day. Express delivery costs an added £4.55 unless you need it to arrive on a Saturday, in which case it costs an additional £8.90.

 

EUROPE

Airmail – All goods will be sent by a trackable airmail service, this can take up to 7 days. If you need a guaranteed quicker delivery, please contact us before ordering. Currently our posting days are Mondays, Tuesdays, Wednesdays, Thursdays and Fridays. Please order by 2pm on posting days. Please contact us for a quote for the shipping costs.

 

REST OF THE WORLD

Airmail – All goods will be sent by a trackable airmail service, this can take up to 14 days. If you need a guaranteed quicker delivery, please contact us before ordering. Currently our posting days are Mondays, Tuesdays, Wednesdays, Thursdays and Fridays. Please order by 2pm on posting days. Please contact us for a quote for the shipping costs.

  • STANDARD DELIVERY - FREE

    • 3 – 5 working days
    • 2nd class, signed for
    • Within the UK
    • Order by 2PM

  • EXPRESS DELIVERY - £4.55

    • Next working day
    • Delivery Tracking
    • Within the UK
    • Order by 12PM

  • SATURDAY DELIVERY - £8.90

    • Next working day
    • Delivery tracking
    • Within the UK
    • Order by 12PM

RETURNS
RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

REFUNDS

To be eligible for a refund, your item must fulfill the following criteria:

• It must be unused and in the same condition that you received it.

• It must be in the original packaging and fit for resale.

• It must have been purchased from our website for full price.

Unfortunately we do not pay for shipping costs on returns so you will need to make sure the correct postage is applied and a proof of posting obtained. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Returns will be refunded minus the original postage cost.

If your returned goods are not in the condition required then we will email you within 3 days of receiving your items and unfortunately we will be unable to offer a refund. Please do not use the shoebox as wrapping. Please make sure to protect the packaging so that it doesn’t get damaged in transit.

 

EXCHANGES

If you bought the wrong size we will be happy to exchange it for a different size in the same style. 
To be eligible for an exchange, your item must fulfill the following criteria:

• It must be unused and in the same condition that you received it.

• It must be in the original packaging and fit for resale.

• It must have been purchased from our website for full price.

Please send us an email first with your request to hello@little-lulus.com and then send your item to the address below.

If you are located in the UK then your first exchange on any order is free of charge. We will send your replacement item out and pay the postage costs for you. If you need to exchange the same item again then postage will be charged. 
If you are located outside the UK then postage will be charged. 
Unfortunately we do not pay for return shipping costs on exchanges so you will need to make sure the correct postage is applied and a proof of posting obtained before you send your items back to us.

 

SALE ITEMS

Only full priced items may be refunded, unfortunately sale items cannot be refunded nor exchanged.

 

FAULTY GOODS

If your returned item is deemed faulty, you will be refunded in full and return shipping costs will be paid by us. Please email us first as it may not be necessary to return your goods.

 

 

SHIPPING

To return your product, you should mail your product to:


Customer Service, Little Lulu’s Ltd, 7 Norton Lees Road, Sheffield, S89BW.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, will vary.

If you are returning items over £50, you should consider using a trackable postal service or purchasing postal insurance. We don’t guarantee that we will receive your returned item. You should always ask for a proof of postage.


Terms of Service

TERMS AND CONDITIONS OF SALE AND SERVICE

 

This website is operated by Little Lulu’s Ltd. Throughout the site, the terms “Little Lulu’s”, “we”, “us” and “our” refer to Little Lulu’s Ltd. Little Lulu’s Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms” “Terms of Sale”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Our store is hosted on Cloudnext. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

SECTION 1

ONLINE STORE TERMS

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
All intellectual property rights pertaining to this Website and to Little Lulu’s products and any modifications and improvements to them are retained by Us. Any use of the Website or its contents, other than for your own personal and non-commercial use, is expressly prohibited without our written permission.

 

SECTION 2

TERMS AND CONDITIONS OF SALE AND SERVICE

1. DEFINITIONS

 

1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
1.1.1 “Event Outside Our Control” is defined in clause 10.2;
1.1.2 “Goods” the goods that We are selling to you as set out in the Order;
1.1.3 “Order” your order for the Goods as set out [overleaf];
1.1.4 “Terms” the terms and conditions set out in this document; and
1.1.5 “We/Our/Us” Little Lulu’s Ltd, trading at 7 Norton Lees Road, Sheffield S89BW
1.2 When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.

 

2. OUR CONTRACT WITH YOU

 

2.1 These are the terms and conditions on which We supply Goods to you.
2.2 Please ensure that you read these Terms carefully, and check that the details on the Order and in these Terms are complete and accurate, before you sign or submit the Order. If you think that there is a mistake, please contact Us to discuss, and please make sure that you ask Us to confirm any changes in writing to avoid any confusion between you and Us.
2.3 We consider that these Terms and the Order constitute the whole agreement between you and Us.
2.4 When you sign and submit the Order to Us, this does not mean We have accepted your order for Goods. Our acceptance of the Order will take place as described in clause 2.5. If We are unable to supply you with the Goods, We will inform you of this in writing and We will not process the Order.
2.5 These Terms will become binding on you and Us when We issue you with a written acceptance of an Order, at which point a contract will come into existence between you and Us.
2.6 If any of these Terms conflict with any term of the Order, the Order will take priority.
2.7 We shall assign an order number to the Order and inform you of it when We confirm the Order. Please quote the order number in all subsequent correspondence with Us relating to the Order.
2.8 The images of the Goods on Our website or in Our catalogue are for illustrative purposes only. Although We have made every effort to display the colours accurately, We cannot guarantee that your computer’s display of the colours or the printed pictures accurately reflect the colour of the Goods. Your Goods may vary from those images. Although We have made every effort to be as accurate as possible, because our Goods are handmade in eco-friendly leathers, there may be some variation in colour.

3. CHANGES TO ORDER OR TERMS

 

3.1 We may revise these Terms from time to time in the following circumstances:
3.1.1 changes in how We accept payment from you;
3.1.2 changes in relevant laws and regulatory requirements.
3.2 You may make a change to the Order for Goods at any time before We despatch the Goods OR within 14 calendar days of placing an Order by contacting Us. Where this means a change in the total price of the Goods, We will notify you of the amended price in writing. You can choose to cancel the Order in accordance with clause 11.1 in these circumstances.
3.3 If you wish to cancel an Order before it has been fulfilled, please see your right to do so in clause 11.

 

4. DELIVERY OF GOODS

 

4.1 Please note that timescales for delivery and delivery charges will vary depending on the availability of the Goods and your address. Please allow for extra time for deliveries which are not to Mainland UK.
4.2 Items are sent by Royal Mail 2nd Class Recorded 3-5 day service in the UK and by International Tracked Airmail to other destinations which may take up to 21 days. For security reasons we do not ship to PO boxes.
4.3 We will contact you with an estimated delivery date. Occasionally Our delivery to you may be affected by an Event Outside Our Control. See clause 10 for Our responsibilities when this happens.
4.4 Delivery of an Order shall be completed when We deliver the Goods to the address you gave Us.
4.5 If no one is available at your address to take delivery, the Goods are likely to be returned to a local delivery office, for collection by you.
4.6 If We are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, We will deliver the Order in instalments. We will not charge you extra delivery costs for this. However, if you ask Us to deliver the Order in instalments, We may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms.
4.7 The Goods will be your responsibility from the completion of delivery.
4.8 You own the Goods once We have received payment in full.
4.9 If the Goods are returned to us because You have failed to collect them from your local delivery office or other place where they are being held, delivery costs will be charged again to re-deliver Your order. If the Goods are no longer required then a refund will be issued, minus the delivery cost.
4.10 If the Goods are returned to us because You have provided us with the wrong address or incorrect address details, delivery costs will be charged again to re-deliver Your order. If the Goods are no longer required then a refund will be issued, minus the delivery cost.
4.11 If the Goods are lost because You have provided us with the wrong address or incorrect address details, We are not obligated to issue a refund or send replacement items.

 

5.IF THE GOODS ARE FAULTY

 

As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
5.1 The faulty goods must be returned to: Little Lulu’s Ltd, 7 Norton Lees Road, Sheffield, S89BW. You must ask for a proof of postage to allow your postage costs to be refunded.
5.2 Goods found to be faulty upon inspection will be fully refunded, including postage or replaced.

 

6.SELLER’S GUARANTEE OF GOODS

 

6.1 We guarantee that on delivery the Goods shall be free from material defects. However, this guarantee does not apply in the circumstances described in clause 6.2.
6.2 This guarantee does not apply to any defect in the Goods arising from:
6.2.1 fair wear and tear;
6.2.2 wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
6.2.3 if you fail to use or wash the Goods in accordance with the user instructions; and
.2.4 any alteration or repair by you or by a third party.
6.3 This guarantee is in addition to your legal rights in relation to the Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

 

7.GOODWILL GUARANTEE OF GOODS

 

7.1 If you are unhappy with the Goods for any reason or you change your mind, you may return them to Us at your own cost within 30 calendar days of receipt if you send Us an e-mail together with the proof of purchase. We will refund you the price you paid for the Goods provided the Goods are as sold, clean, unused and unwashed in its original packaging. Goods must be packed securely to ensure they are not damaged in transit.

7.2 Goods are returned to Us at your own cost and we recommend you obtain proof of postage and use a trackable service. Customers requiring Goods to be exchanged will be charged the appropriate delivery charge on their new Order.
7.3 This guarantee does not apply to sale items or seconds items but is in addition to your legal rights in relation to the Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

8. PRICE AND PAYMENT

 

8.1 The price of the Goods will be set out in Our price list in force at the time We confirm your Order. Our prices may change at any time, but price changes will not affect Orders that We have confirmed with you.
8.2 These prices does not include VAT because children’s shoes are zero rated for VAT. However, if the rate of VAT changes between the date of the Order and the date of delivery or performance, We will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.
8.3 The prices for the Goods exclude delivery costs, which will be added to the total amount due.
8.4 It is always possible that, despite Our best efforts, some of the Goods We sell may be incorrectly priced. We will normally check prices as part of Our despatch procedures so that, where the Goods’ correct price is less than Our stated price, We will charge the lower amount when dispatching the Goods to you. If the Goods’ correct price is higher than the price stated on Our site, We will contact you to tell you and for your instructions. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, We do not have to provide the Goods to you at the incorrect (lower) price.
8.5 Where We are providing Goods to you, you must make payment for Goods in advance by credit or debit card. We accept payment with PayPal, Visa, Mastercard, Amex. Your card will be charged at point of sale.
8.6 If you do not make any payment due to Us by the due date for payment, We may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of HSBC Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount.
8.7 However, if you dispute an invoice in good faith and contact Us to let Us know promptly after you have received an invoice that you dispute it, clause 8.6 will not apply for the period of the dispute.

 

9.OUR LIABILITY TO YOU

 

9.1 If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and Us at the time we entered into this contract.
9.2 We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.3 We do not exclude or limit in any way Our liability for:
9.3.1 death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
9.3.2 fraud or fraudulent misrepresentation;
9.3.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979(title and quiet possession);
9.3.4 breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
9.3.5 defective products under the Consumer Protection Act 1987.

 

10. EVENTS OUTSIDE OUR CONTROL

 

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
10.2 An Event Outside Our Control means any act or event beyond Our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks].
10.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
10.3.1 We will contact you as soon as reasonably possible to notify you; and
10.3.2 Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our delivery of Goods to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.
10.4 You may cancel the contract if an Event Outside Our Control takes place and you no longer wish Us to provide the Goods. Please see your cancellation rights under clause 11. We will only cancel the contract if the Event Outside Our Control continues for longer than 12 weeks in accordance with Our cancellation rights in clause 11.

 

11. YOUR CANCELLATION RIGHTS

 

11.1 Before the Goods are delivered, you have the following rights to cancel an Order for Goods, including where you choose to cancel because We are affected by an Event Outside Our Control or We change these Terms under clause 3.1 to your material disadvantage:
11.1.1 You may cancel any Order for Goods at any time before We despatch the Goods or within 14 calendar days of placing an Order by contacting Us. We will confirm your cancellation in writing to you.
11.1.2 If you cancel an Order under clause 11.1.1 and you have made any payment in advance for Goods that have not been delivered to you, We will refund these amounts to you.
11.1.3 Unfortunately, if you cancel an Order for Goods under clause 11.1.1 and We have already despatched your Goods to you, We will not be able to cancel your Order until it is delivered. In this case, if you return the Goods to Us, You will have to pay the cost of returning the Goods back to Us. This will not affect your refund for the Goods.
11.2 Cancelled orders must be returned to: Little Lulu’ within 14 days, in the original sold state, via 2nd class recorded delivery.

 

12. OUR CANCELLATION RIGHTS

 

If We have to cancel an Order for Goods before the Goods are delivered:
12.1.1 We may have to cancel an Order before the Goods are delivered, due to an Event Outside Our Control or the unavailability of stock. We will promptly contact you if this happens.
12.1.2 If We have to cancel an Order under clause 12.1.1 and you have made any payment in advance for Goods that have not been delivered to you, We will refund these amounts to you.

 

13. INFORMATION ABOUT US AND HOW TO CONTACT US

 

13.1 We are a Limited Company registered in England and Wales. LITTLE LULU’S LTD 9540930. Our registered office is at 7 Norton Lees Road, Sheffield, S89BW. Our registered VAT number is 216973585.
13.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us in writing at Little Lulu’s 7 Norton Lees Road, Sheffield, S89BW or info@little-lulus.com

13.3 If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing (for example, to cancel the contract), you can send this to Us by e-mail, by hand, or by pre-paid post to Little Lulu’s 7 Norton Lees Road, Sheffield, S89BW or at info@little-lulus.com. We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail, by hand, or by pre-paid post to the address you provide to Us in the Order.

 

14. HOW WE MAY USE YOUR PERSONAL INFORMATION

 

14.1 We will use the personal information you provide to Us to:
14.1.1 provide the Goods;
14.1.2 process your payment for such Goods; and
14.1.3 inform you about similar products or services that We provide, but you may stop receiving these at any time by contacting Us.
14.2 We will not give your personal data to any third party

 

15. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 

15.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
15.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
15.3 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

16. OTHER IMPORTANT TERMS

 

16.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.
16.2 You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
16.3 This contract is between you and Us. No other person shall have any rights to enforce any of its terms. However, the purchaser of your property will have the benefit of the guarantee at clause 6 if you transfer it to them, but We and you will not need their consent to cancel or make any changes to these Terms.
16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5 If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
16.6 These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts


Privacy Policy

PRIVACY POLICY

 

YOUR ARE CURRENTLY SHARING COOKIE INFORMATION WITH US

 

This website uses cookies. We use cookies to track your basket items, and to track user visits and provide general visit data to Google Analytics. For the shop to function, the basket cookies have to be enabled.

 

PRIVACY & COOKIES

 

Your privacy is important to us and therefore we (Little Lulu’s) only collect information that we need to process and deliver your order and to provide you with the best possible service. This is done in accordance with the Data Protection Act 1998.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

 

INFORMATION WE MAY COLLECT FROM YOU:

 

We may collect and process the following data about you:

If you contact us, we may keep a record of that correspondence. 
Details of your visits to our site including details of the items you purchase. 
Information that you provide by filling in forms on our site, including name, address, email address and phone number www.little-lulus.com (our site).

 

IP ADDRESSES:

 

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

 

COOKIES:

 

Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to owners of the site.

Our website uses cookies to distinguish you from other users of our website. A cookie is a small file, which is stored on your browser or the hard drive of your computer. Cookies contain certain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store.

By viewing this website you agree to our cookie usage policy. If you disagree with this, please click on the link above to turn off cookies or exit this website and delete the cookies from your browser’s history.

 

WHERE WE STORE YOUR PERSONAL DATA:

 

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

ACCESS TO INFORMATION:

 

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £5 to meet our costs in providing you with details of the information we hold about you.

INFORMATION USE:

 

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer. 
To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. 
To carry out our obligations arising from any contracts entered into between you and us. 
To notify you about changes to our service. 
We may also use your data to provide you with information about products and services, which may be of interest to you, and we may contact you about these by post or by email. 
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about products and services similar to those which were the subject of a previous transaction with you. 
If you are a new customer we will seek your consent before we market our services to you electronically. 
We may provide some general statistical information about the use of our site and user base to 3rd parties, however, this would not identify any individual users.

If you do not want us to use your data in this way please notify us by post at: Little Lulu’s Ltd, 7 Norton Lees Road, Sheffield, S89BW.

 

DISCLOSURE OF YOUR INFORMATION:

 

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. 
If Little Lulu’s or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. 
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of Little Lulu’s, our customers, or others. 
This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

YOUR RIGHTS:

 

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can also exercise the right at any time by contacting us at Little Lulu’s Ltd, 7 Norton Lees Road, Sheffield, S89BW.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

CHANGES TO PRIVACY POLICY:

 

We reserve the right to review this policy from time to time without any notice and the latest version is posted on this page.

Contact: If you have any questions or comments about privacy, you should contact us at Little Lulu’s Ltd, 7 Norton Lees Road, Sheffield S89BW.

This privacy policy is only applicable to this website and we are not responsible for any external links to other pages this site offers.


E-MAIL

hello@little-lulus.com

PHONE

0114 221 8276

ADDRESS

7 Norton Lees Road, Sheffield, S8 9BW.